Because We Care

What do clients say?

"To all the staff - a massive thank you for all you do. I know I am always grateful for the genuine care you show my "boys" when we have to visit. Banovallum are by far the best practice I have ever used."

"Banovallum are voted the best for care and compassion by black labradors across the land according to a poll done by Rossi and Nastro."

"Thank you all for your care and help with Jasper over the past twelve months, also with Dobbie and Bill."

“I cannot think of any way the service could be improved. It is 10 star already. All staff have shown nothing but kindness and understanding.”

"To all the vets and nurses: thank you very much for helping Ginger to get better. He loved every minute of it and loved having all the attention!"

“Your kindness and thoughtfulness are much appreciated.”

"Many thanks to Julian and all the staff for looking after Harry for the last few years."

"To all the staff at Banovallum Veterinary Group. Many thanks for your kindness while looking after Sasha."

"We are both extremely grateful for the extra happy months that you gave us with her... once again, many thanks for all you have done."

"Thank you for all the love and care you give to Smudge."

"Billy was able to live all of his nine lives because of your attentions and when I decide to get another cat I will bring him (or her!) to see you. Hopefully you will be looking after him (or her!) for the next twenty years."

"Just a little thank you to all at the Banovallum Veterinary Group. Over the years we have attended your surgery everyone has been kind and very helpful. Just to let you know it has been appreciated."

"I should like to thank the vet [Jenny] and her assistant for their kind and considerate attention at the death of Freddy. With their help it was peaceful for us all... Thanks again."

"“Thank you to all at Banovallum for keeping Deefor comfortable in the last years of a long life”, adding, “with special thanks to Julia and the nurses who were so gentle and caring.”

“Thank you for the compassion and sensitivity you showed us on Sunday afternoon.”

"Many "thank-yous" for all the care you gave to Jiff during his recent illness. We hope you enjoy the chocolates!"

"To Cath, Hannah and all the team. Thank you for saving Troy for me. Words can't describe how grateful both of us are."

Client survey

With which aspect are you most happy?

Most common replies:

Friendly, caring staff

All aspects!

Fast and efficient service

"General helpfulness and kindness of the staff"

"Being able to choose a particular vet"

"The service and the cost"

“I’m very happy with the care they’ve given my pet and how thorough they are at checking symptoms.”

“I am very happy with all aspects.”

“Friendly staff – always eager to help whenever you need it.”

"Perfectly happy with the service provided."

With which aspect are you least happy?

Too busy!

Our response? Extended surgery hours

to reduce waiting times.

Cost!

Our response: allow payments for long-term illnesses

to be made via monthly direct debits.

Local survey Summer 2009

What do you expect from a good veterinary practice?

Kindness, caring nature

Good veterinary skills

Gentleness

Good responsive care

Quick appointments

Good professional services

Value for money

Speed of service

Consideration for pets and owners

So how would you rate Banovallum Vets ?

15% said "Good"... and 85% "Very Good"

What do you know about Banovallum Vets in Horncastle, Woodhall Spa and Coningsby?

"All good things"

"Very good vets"

"Good reputation"

"Very good"

"Good vets"

"Only good things"

Because We Care