Because We Care

What clients say

“I cannot think of any way the service could be improved. It is 10 star already. All staff have shown nothing but kindness and understanding.”

“Your kindness and thoughtfulness is much appreciated.”

"Many thanks to Julian and all the staff for looking after Harry for the last few years."

"Thank you for all the love and care you give to Smudge."

"Just a little thank you to all at the Banovallum Veterinary Group. Over the years we have attended your surgery everyone has been kind and very helpful. Just to let you know it has been appreciated."

 "I should like to thank the vet [Jenny] and her assistant for their kind and considerate attention at the death of Freddy. With their help it was peaceful for us all... Thanks again."

"“Thank you to all at Banovallum for keeping Deefor comfortable in the last years of a long life”, adding, “with special thanks to Julia and the nurses who were so gentle and caring.”

“Thank you for the compassion and sensitivity you showed us on Sunday afternoon.”

"Many "thank-yous" for all the care you gave to Jiff during his recent illness. We hope you enjoy the chocolates!"

Client survey

With which aspect are you most happy?

 Most common replies:

Friendly, caring staff

All aspects!

Fast and efficient service

“I’m very happy with the care they’ve given my pet and how thorough they are at checking symptoms.” 

“I am very happy with all aspects”

“Friendly staff – always eager to help whenever you need it”

With which aspect are you least happy?

Too busy!

Our response? Extended surgery hours

to reduce waiting times.

Because We Care