"To all the staff - a massive thank you for all you do. I know I am always grateful for the genuine care you show my "boys" when we have to visit. Banovallum are by far the best practice I have ever used."
"Thank you for caring for all of my pets... thank you, you're all one in a million! Gemma"
"To everyone at the practice. Thank you for your continuing care and kindness, love Candy and Dougal Avison"
"Banovallum are voted the best for care and compassion by black labradors across the land according to a poll done by Rossi and Nastro."
“I cannot think of any way the service could be improved. It is 10 star already. All staff have shown nothing but kindness and understanding.”
"We would like to take this opportunity to firstly thank you both for the kindness and sensitivity you showed in Bowser's passing. We appreciate you have to cope with these situations on aregular basis but you were sensitive to our wishes and allowed us the privacy we needed to say goobye. He was surrounded by people he knew and loved and that is some comfort to us both. We would also like to say thank you to everyone else who played a part in Bowser's care over the past years. It was always re-assuring to know you were on hand to provide excellent care and most of all genuine affection. Thank you all so very much."
"To Banovallum Vets. Thank you all so much for your care and kindness to Coco. Most of the time I think she quite enjoyed her visits to her friends at the Vets! Yours sincerely, Maureen P."
"To all the staff. Just a quick note to thank you for your excellent, quick and genuine caring service given to our old terrier Suzie in her twilight weeks. You were all marvellous. [From] Paul and Jules W."
"Thank you for your kindness, wonderful care and understanding last week. With very best wishes from Christine, Ian and Hannah, and most of all a very big thank you from Jack! Please also thank all of your staff whose help was so much appreciated. Jack is getting back to his old self."
"I thank you once again for all you have done and the genuine effort and concern you have shown for us. Sadly it was beyond anyone's power to have done more than you or we have done and we have to be thankful for all the extra years you gave him that have given us so much pleasure. Yours sincerely, Ken."
"Thank you very much for looking after me and making me better. Lots of love and licks, Izzy Moore"
"Thank you for the care and kindness you have given us and Monty, and a big thank you to the two nice ladies who were there at the end."
"To all at the Banovallum Vets. We would like to thank you for the loving care you gave Lucky in her 19 and 1/2 years of life. Thank you so much." "To all the vets and nurses: thank you very much for helping Ginger to get better. He loved every minute of it and loved having all the attention!"
"Thank you all for your care and help with Jasper over the past twelve months, also with Dobbie and Bill."
"Thank you for all the care and kindness shown for many years towards our much loved Annie."
"Just a small note to express my thanks for the care and attention you gave to Hannah during her battle with cancer. Thanks to the treatment she received we managed to have precious extra time with her. Special thanks to Katherine and the nurse who came... on the final day and for the peaceful and dignified end they allowed."
"Could we please thank the vet and assistant who came to our house to attaned to Holly. Thank you for coming over so promptly."
“Your kindness and thoughtfulness are much appreciated.”
"To Julian and colleagues. Thank you so much for all you have done for Pudden and also Poppy earlier. We miss them both very much, and really appreciate everyone at the practice for your help and understanding."
"Many thanks to Julian and all the staff for looking after Harry for the last few years."
"I should like to thank the young lady and her assistant [nurse] for their kind and considerate attention at the death of Dolly. As I had owned Dolly for twenty-six years, the end is always a worry, but with their help it was peaceful for us all. Thanks again, Mrs D."
"To all the staff at Banovallum Veterinary Group. Many thanks for your kindness while looking after Sasha."
"We are both extremely grateful for the extra happy months that you gave us with her... once again, many thanks for all you have done."
"Thank you for all the love and care you give to Smudge."
"Billy was able to live all of his nine lives because of your attentions and when I decide to get another cat I will bring him (or her!) to see you. Hopefully you will be looking after him (or her!) for the next twenty years."
"Just a little thank you to all at the Banovallum Veterinary Group. Over the years we have attended your surgery everyone has been kind and very helpful. Just to let you know it has been appreciated."
"I should like to thank the vet and her nurse for their kind and considerate attention at the death of Freddy. With their help it was peaceful for us all... Thanks again."
"“Thank you to all at Banovallum for keeping Deefor comfortable in the last years of a long life”, adding, “with special thanks to Julia and the nurses who were so gentle and caring.”
“Thank you for the compassion and sensitivity you showed us on Sunday afternoon.”
"Many "thank-yous" for all the care you gave to Jiff during his recent illness. We hope you enjoy the chocolates!"
Thank you to all the vets and staff for all the help and advice over the years with Sophie and Sally, from Paul and Val."
Client survey
With which aspect are you most happy?
Most common replies:
Friendly, caring staff
All aspects!
Fast and efficient service
"General helpfulness and kindness of the staff"
"Being able to choose a particular vet"
"The service and the cost"
“I’m very happy with the care they’ve given my pet and how thorough they are at checking symptoms.”
“I am very happy with all aspects.”
“Friendly staff – always eager to help whenever you need it.”
"Perfectly happy with the service provided."
With which aspect are you least happy?
Too busy!
Our response? Extended surgery hours
to reduce waiting times.
Cost!
Our response: allow payments for long-term illnesses
to be made via monthly direct debits.
Horncastle survey, Summer 2009
What do you expect from a good veterinary practice?
Kindness, caring nature
Good veterinary skills
Gentleness
Good responsive care
Quick appointments
Good professional services
Value for money
Speed of service
Consideration for pets and owners
So how would you rate Banovallum Vets ?
15% said "Good"... and 85% "Very Good"
What do you know about Banovallum Vets in Horncastle, Woodhall Spa and Coningsby?
"All good things"
"Very good vets"
"Good reputation"
"Very good"
"Good vets"
"Only good things"